Corner House Privacy Notice

This policy describes how and why The Corner House uses personal information, how we protect your privacy when doing so, and your rights and choices regarding this information. We promise to respect your personal information which is under our control and to keep it safe. We are required to process personal data about you which can mean collecting, recording, organising, storing, sharing or destroying data.

The Corner House (Shoreham & District Mental Health Association) is a registered charity in England and Wales (1114956) and a limited company by guarantee (5818997).

We are registered with the Information Commissioners Office (ICO) Z9915784.

If you would like further information about how we use your personal data, you can contact:

The Data Protection Officer

The Corner House

45 Southwick Street


West Sussex

BN42 4TH


How do we collect data from you?

We collect data from you when you enquire about our services or a referral has made to us on your behalf. Data is collected so we can provide a safe, professional service. 

What data do we collect?

Data can be any information about an individual from which the person can be identified.

·         Personal data including your name, address, telephone numbers, email address, contact details for emergency contact, GP and date of birth

We may also record the following data which is classified as “special category”:

·         Health and social care data about you, which might include your physical and mental health data

·         We may also collect data about your race, ethnic origin, sexual orientation or religion

Why do we collect this data?

We will use your personal data to provide you with a safe and professional service. By law, we need to have a lawful basis for processing your data. We process your data with your consent to work out how best to support you.

We process your special category data because:

·         Social security and safeguarding instances

·         It is necessary for us to provide and manage care and support services

We do this face to face, via phone, via, email, via our website, via post or via application forms.

How do we store and share your data safely?

We take the privacy and security of your personal data very seriously. We ensure we handle your data with the highest level of care by having clear internal policies and procedures and appropriate IT security.


How long do we keep your data?

We take appropriate measure to ensure personal data disclosed to us is kept secure, accurate, up to date and kept for only as long is necessary for the purpose for which it is used and to satisfy legal requirements. We keep records for up to six years from the date of last contact, archived after six months. For signposting and advice we keep records for six months from the date of the last contact.

Your rights

You have the right to request:

·         Information about how your personal data is processed

·         A copy of the data we hold about you, we will not charge for this service

·         That any inaccuracies in your data is corrected

·         That we erase any of your personal data which is no longer necessary for the purpose we originally collected it for

You have a right to request us to suspend the processing of your personal data where:

·         You want to establish the data’s accuracy

·         You have objected to our use of your data but you need to verify whether we can lawfully use it

·         You can also request that we restrict all processing of data while we consider any rectification requests

You may need to provide adequate information for us to be able to identify you, for example a passport or driving licence. We will always respond to your request as soon as possible and at the latest within one month.

Changes to this notice:

We may change this privacy notice. In that case the date and version number at the bottom of this page will also change. Any changes in this privacy notice will apply to you and your data immediately.

Concerns and complaints:

If you are not satisfied with the way we have handled your personal data, please let us know and we will try to resolve your concerns.

If you are still not happy with our response, you have the right to appeal directly to the regulator:

Information Commissioners Office

Wycliffe House

Water Lane



SK9 5AF or telephone 0303 123 1113


Version 1 June 2018